Shipping policy
Last updated: 27 October 2026
Shipping within South Africa
Thank you for shopping with VELENZA. This shipping policy applies to orders delivered to addresses within the Republic of South Africa. It does not cover delivery to neighbouring countries or other international destinations.
Order processing
Except as otherwise stated on our website, orders are processed within the same business day, excluding holidays. Orders placed after noon, on weekends or on public holidays may begin processing the next business day.
Processing time is separate from delivery time. Please check the product page for any product-specific dispatch information before ordering.
Shipping options and charges
All amounts below are in South African rand (ZAR). Available shipping options and the final shipping charge are displayed at checkout after you enter your delivery address.
- Standard shipping (3–5 days): R149.99. Free standard shipping is available on eligible orders of R499.99 or more.
- Express shipping (2–3 days): R199.99. Free express shipping is available on eligible orders of R1,999.99 or more.
Please review the shipping option and charge shown at checkout before completing your purchase.
Delivery estimates
Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships and do not include order processing time. Estimates are not guaranteed arrival dates and may be affected by carrier delays, weather or other delivery disruptions.
If you need an order by a particular date, contact support@velenza.co.za before purchasing so we can help you check the available delivery information.
Tracking your order
Once your order ships, we will email you a shipping confirmation with a tracking number and link, where the selected shipping method supports tracking. Tracking information may take time to update after dispatch.
Your delivery address
Please check that your recipient name, street address, suburb, town or city, province, postal code and contact details are correct at checkout. Contact us as soon as possible if you need to correct your address.
Delayed, lost or damaged deliveries
If your parcel is delayed, appears lost or arrives damaged, contact support@velenza.co.za with your order number and a description of the issue. For damaged deliveries, include photographs of the packaging and affected items where possible. We will help investigate with the carrier and advise you on the next steps.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We may be able to accommodate changes before dispatch, but an order already in transit cannot be modified. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Contact VELENZA
For shipping questions, email support@velenza.co.za and include your order number if you have already placed an order. You can also use the details in our contact information policy.